Provider Overview
CallRail brings complete visibility to the marketers who rely on quality inbound leads to boost success and sustain growth.
CallRail customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. Often overlooked by other marketing tools or analytics platforms, CallRail sees the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping their customers achieve better outcomes. CallRail’s leads-focused analytics platform brings clarity to its customer’s digital marketing efforts. CallRail works within your existing workflow, helps improve your spends quickly, and provides tools that are beautiful, intuitive and helpful.
The CallRail platform is powered by a team of passionate and hardworking leaders and contributors. CallRail puts its customers first and is dedicated to working on what makes sense for them and doing that well.
The customer has the answers, CallRail is the force multiplier.
CallRail Pricing and Services
- Call Tracking – starting at $45/month
- 5 numbers
- 250 local minutes
- 100 text messages
- Offline call tracking
- Online call tracking
- Keyword-level attribution
- Dynamic number insertion
- WordPress & Wix plugins
- Unlimited users
- Custom reporting
- Email summary reports
- Call notifications
- Free call recording
- Call scoring
- Call forwarding
- Standard call flow builder
- Lead Center – starting at $30/month *requires Call Tracking plan
- Inbound and Outbound Calling
- Texting (SMS & MMS)
- Online Form Response
- Unified Interactions Inbox
- Call Routing
- Teams
- Call Queueing
- Call Transfers
- Agent Availability Settings
- Agent Voicemail
- Call Qualification and Tagging
- Call Notes
- Call Recording
- Caller Interactions History
- Mobile iOS and Android Apps
- Live Call Monitoring
- Conversation Intelligence – starting at $50/month *requires Call Tracking plan
- Automated call transcriptions
- Automated call scoring
- AI-powered lead tagging
- Keyword spotting
- Form Tracking – starting at $50/month *requires Call Tracking plan
- Custom form builder
- Lead tracking
- Multi-touch attribution modeling
- Cost-per-lead reporting
- Form scoring
Editor’s Bottom Line on CallRail
CallRail is easily one of the strongest choices for any small to midsize business that is looking to gain deep insights into their marketing campaigns, and overall customer satisfaction. Starting at only $45 a month, businesses can access to an impressive list of features, with even the most important tools offered at such a low price point. One of CallRail’s truly unique features, the machine learning powered Automated Call Scoring functionality, which ranks the quality of the lead, is even provided within their most basic plan.
Users also gain access to robust functionality like a custom call flow builder to direct callers to the agent or representative best equipped to handle their inquiry. With other great features like Whisper Messages to agents during calls, the ability to block and filter calls, and conversation intelligence, your business can completely revolutionize the level of service representatives are able to provide. But beyond just improving customer satisfaction, CallRail’s main service is in Call Tracking.
Dynamic Number Insertion automatically assigns a new number to each individual campaign both online and offline in order to gain deep insight into the success, or lack of, in different marketing campaigns. But CallRail doesn’t stop there, with intense keyword tracking, and a complete Visitor Timeline to understand how customers and clients interact with your business’s website. CallRail manages to squeeze all of this right into their most basic plan.
But beyond just features, CallRail users receive different usage limitations based on their plan of choice, with the even the most basic plan offering a generous 5 phone numbers, 250 local minutes and 100 text messages. While their focus may be on the SMB side of the market, CallRail does also offer an Elite plan, custom tailored to your business and its specific requirements. Overall, CallRail offers both an affordable and feature packed solution accessible to any business of any size.