Votacall looks to offer users and channel partners cutting edge Hosted VoIP and Unified Communications technology with a low cost of ownership and definitive return on investment. In doing so, Votacall offers users a variety of products, solutions, and equipment. Solutions include: Hosted Call Center—with reporting and queue analytics, agent productivity tools, supervisor productivity tools, and BroadSoft Supervisor; Disaster Recovery & Ultimate Redundancy—with ultimate redundancy, bandwidth aggregation, and cloud backup and storage; and Unified Communications—with anywhere mobility, collaboration and video, secure IM and presence, and email integration. The provider’s products include: Votacall VCBX Hosted VoIP—with hosted VoIP, Votacall Hosted VoIP platform, and BroadSoft; Video Conferencing—with mobile video and video phones; Hosted Microsoft Services—with Hosted Microsoft Exchange and Hosted Microsoft Ocs; and Votacall Cloud Layers—with Votacall Report Hosted Call Accounting, VFAX Anywhere Cloud Faxing, Hosted Call Recording, V-IVR, VANA, Virtual Vault, and Unity Pro Desktop App. Separate from all of this, Equipment includes: VoIP Phones (Polycom and SNOM) and VoIP Hardware (Adtran, Cisco, Edgewater Networks, and Acme Packet). In regards to customer support, the provider features the typical trappings, which include a contact form (directly on website), as well as a Resource Center full of downloads, training videos, and user guides. Aside from the Resource Center, there is a a Customer Account Center, where users can manage their account, and a Support portal that includes trouble ticket submission, troubleshooting, knowledgebase, news, and more.
Votacall Pricing and Services
Hosted VoIP*:
- Mobile App
- Smart Phone
- Tablet
- Desktop Softphone for MAC & PC
- Voicemail to Email
- VM2Text
- Call Forwarding Options
- Managed Cloud
- Reliable Infrastructure
- Redundant Network
- Carrier-class Data Centers
- Anywhere Solution Control
- Grow, Change & Adapt
- Organizational Mobility
- Start at 5, Grow to 5000
- Solution Maintenance Included
- Upgrades are on us!
- One Predictable Bill
- CRM Integration
- Unified Communications
- Anywhere End-user Portals
- Analytics & Call Reporting
- 24×7 Support handled by Votacall’s award winning U.S. based Cloud Support Team
Hosted Call Center Key Features*:
- Automatic Call Distribution (ACD)
- Queuing
- Skill-based Routing
- Voice Activated Menu
- Messaging & Queue Announcements
- Alarming
- Agent Productivity Tools
- Business Continuity
- Anywhere Call Center
- UC Integration
- Supervisor Tools: Monitoring & Reporting
- Call Recording
- CRM Integration
Unified Communications Key Features*:
- Votacall Business-class Hosted VoIP
- Anywhere One Number Reach
- Votacall GO! Mobility Suite
- Votacall GO! Mobile
- Votacall GO! Tablet
- Votacall GO! Softphone
- Full Call Control capabilities – Hold, Transfer, Mute etc.
- Desktop & File Sharing
- VM2Text
- VM to Email
- Call Notify – who called me?
- Multi-party Conferencing
- HD Audio/Video Calling
- Corporate Directory
- Contact List
- Presence
- Status
- Instant Messaging
- CRM Integration
- UC Call Center
Votacall GO! Key Features*:
- Votacall Business VoIP Features
- Anywhere One Number Reach
- Full Call Control capabilities – Hold, Transfer, Mute etc.
- Make & Take business calls as if you were in the office
- Displays your Votacall Business Caller ID
- Professional Voicemail – VM is handled by your Votacall Business voicemail & not by your Smart Phone
- Call History
- Multi-party Conferencing
- HD Audio/Video Calling
- Corporate Directory
- Contact List
- Presence (available)
- Status (available)
- Instant Messaging (available)
Votacall Video Conferencing*
*contact Votacall for pricing